Did you hold teacher registration in the ACT in the period January 2019 to April 2024?
During a legislative review in late 2024, it was identified that the registration fee for teachers and permit to teach holders had incorrectly been applied, exceeding the legislated fee by $5 per year, impacting renewals and registrations processed during the period 1 January 2019 until 22 April 2024. Teachers who held registration during this time are now due a refund. The refunds vary between $5 and $30 depending on the number of years the teacher was registered during that period.
The majority of the teachers affected by this overcharge had their refunds applied to their registration renewal fee earlier in 2025. However, we are now running a number of campaigns to contact other people affected and to encourage them to apply for the refund available. These campaigns include direct email, direct SMS as well as social media.
If you know anyone who might have been impacted by this issue, please refer them to this page or ask them to contact us.
How to claim your refund
Please provide your bank details via the TQI portal following the steps below, and TQI will arrange for the overcharged amount to be refunded to you.
- reset your TQI Portal password using your TQI ID Number
- logon to the TQI Portal
- click on the green 'Claim your refund' button
- complete the Bank Details form and click 'Submit'
Your refund will be paid directly to your bank account and a remittance advice will be provided via email. Payments will be processed within two weeks of you providing your account details.
If you have lost access to the TQI Portal because you no longer have access to the email address you previously used in your dealings with TQI, please click here for further instructions.
Should you wish to discuss this matter, please contact TQI at tqi@act.gov.au or on 6207 5005